montefortuna_cigars

Montefortuna Cigars

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WebSite: www.montefortunacigars.com
Head Office
Company Name: Digital Outsourcing SL
Phone Number: +34 91 074 48 42
Address: C/ Valportillo Primera 5, Spain, Madrid
Warehouse
Company Name: No Compane name
Address: Rue du Grand Lancy 6A (Port Francs Geneva)

General Information (from their website):

The Montefortuna Cigars history has its epicenter in Havana, Geneva and Madrid. Our history within the Cuban Cigar world started in 1985 when one of the most important cigar stores in Geneva was founded.

Our presence in Cuba ensures the quality and authenticity of our product making Montefortuna Cigars the most reliable online shop where to buy Cuban Cigars online. Our expertise allows us to get the finest and most desired Cuban Cigars. Our selection is one of the best you will find online.

Among the Cuban Cigar Brands we offer, you will find: Cohiba, Hoyo de Monterrey, Partagás, Punch, Trinidad, Romeo y Julieta and many more. You will be able to buy a full box or a single cuban cigar.

The boxes we provide come with the original seal and bar code which you can check in the Habanos authenticity system.

Our aim is to offer not only the best Cuban Cigars online, but also to help you find products that we might have missed. Contact us if there is any special cuban cigar you would like to get, and we will do our best to deliver it to your doorstep.

Price:
Montefortuna Cigars offers very good prices to its customers for 100% authentic cigars. Their price is lower than the other online Swiss Retailers.

Customer Satisfaction: 8/10
Product Authenticity: 100%
Price: 9/10 (Duty free price)

General Information (from their website): The Montefortuna Cigars history has its epicenter in Havana, Geneva and Madrid. Our history within the Cuban Cigar world started in 1985 when one of the most important cigar stores in Geneva was founded. Our presence in Cuba ensures the quality and authenticity of our product making Montefortuna Cigars the most reliable online shop where…

Review Overview

Customer Satisfaction
Product Authenticity
Price

VERY GOOD

User Rating: 2.27 ( 150 votes)
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68 comments

  1. One of the best Europe-based online cigar vendors, with good shipping options to a wide array of countries. Nice prices (inc. special sales and two-box deals), good packaging and if there are any issues, the customer support is quick to react and solve the problem through direct communication.

    On this note, a big thank you to Chelsea and Richard for stellar customer support. It’s nice being able to directly talk to helpful human beings, instead having to go through auto-replies and bots first.

    As a European customer, I’m especially happy to see more and more non-Cuban brands being added, since these are a bit harder to get around here.

    Anyway, keep up the good work!

    • Richard of Montefortuna cigars can you please explain why there are 4 different addresses in 3 different countries listed here and your website?

      Head Office
      Company Name: Digital Outsourcing SL
      Phone Number: +34 91 074 48 42
      Address: C/ Valportillo Primera 5, Spain, Madrid
      Warehouse
      Company Name: No Compane name
      Address: Rue du Grand Lancy 6A (Port Francs Geneva)

      Rue Adrien-Lachenal 26

      1207, Geneva, Switzerland

      Inter Agencz SA
      Unit 1603, 16th Floor, The L. Plaza 367 – 375

      Queen’s Road Central Sheung Wan

      Hong Kong

      • Hello,

        This is Richard from Montefortuna Cigars.

        We have multiple addresses so as to have a global presence as well as being able to assist all of our customers better.

        However our warehouse is located in Switzerland which is where we ship from.

        Kind regards
        Richard
        Montefortuna Support

  2. Most disappointing Cohiba Siglo III after the Esplendido on cruise ship some years ago. Sorry to say, the Central American cigars, from my taste anyway, have now surpassed the genuine Cuban variety.

  3. Montefurna Cigars is one the best online cigars retailer.. Went to Tanzania Africa for vacation and I couldn’t find a nice cigar, I contacted montefurna through email and social media platform they responded swiftly to both, made my order online and It was shipped got my package in about 14 days and everything looks great.
    And shout out to Richard for customer support.

  4. I’ve been patronizing Montefortuna Cigars for over a year now and have been impressed with their selection of Cuban cigars and especially their multiple box specials. The pricing is great and allows you purchase in bulk without breaking the bank. Their customer service is receptive and quick to respond. I recently had a great interaction with Richard who addressed my concerns rapidly and professionally.

    I highly recommend Montefortuna Cigars to anyone especially those diving into Cubans for the first time.

  5. I ordered a box of cigars a month ago sent a email . Hey never got received my cigars yet? And with a quick response a guy name Richard emailed me back saying my address was incorrect I give him my address. 5 minutes later was told my new order is being processed. Wish my cigars was shipped as fast . Lol Customer service is 5 star

  6. I ordered the cigars in this company not for the first time. But this time not all items were available but Richard got back to me very soon and we made exchange. So all is good
    Customer service is excellent
    Quality of the goods is excellent too (for parcels which i received)
    Thanks a lot
    Nice doing business with you

  7. Montefortuna Cigars has a great selection of Cuban cigars at fantastic prices. I appreciate the site not upcharging for the cigars despite selling authentic Cubans. Montefortuna is my go-to for anything Cuban I want to add to my humidor. Chelsea at Monefortuna is a very helpful resource for any questions about orders I make.

  8. 5 starts for the following:

    – Authentic Cuban cigars.
    – Great customer service, very quick response with informative answers.
    – Good packaging.
    – Good shipping options for non-European. (contact directly for additional shipping options)

    Special thanks for Chelsea & Richard.

  9. Received my first package from Montefortuna. All perfectly! Thank you for your cooperation! Special thanks to Richard for his attention and accuracy!

  10. Great company! Super happy with my order everything arrived in perfect condition. We did have a minor issue with my original order. Richard was the man through The whole process fast reply’s and hooked me up! Thanks Richard!

    • I have ordered Multiple times from this website. I was only worried and that was my first order. After that I have only received great service and the orders come faster now. The cigars come safely packed and with boveda packs. After they rest and age for awhile they are perfect. I have to shout out Chelsea. I had an issue with my delivery and she handled it quickly and without making me feel like a bother. Will definitely be ordering again soon.

  11. Finally, I found the amazing source of Habana Cigars, I ordered for the first time from Montefortuna and was extremely happy with their goods, and their packing of cigars, and customer service (Especially Mr. Richard). I received my package here in Saudia after a week which during this time of covid-19 and more than two months here in customs, in that time Mr. Richard was very helpful and his response was quick even on the day off, he was helpful to clear my shipment.
    I was very impressed with them.
    Highly recommended!

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