Top Cubans

  • +84
  • -38
  • 122 ratings
122 ratingsX
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68.9% 31.1%
WebSite: www.topcubans.com
Company Name: Geneva Luxury Accessories
(We don’t know official company name)
Phone Number: +41 22 786 1160
Fax Number: +41 22 786 1158 (They have deleted their fax number soon)
Address: CP 377 CH-1203, Geneva – SWITZERLAND

General Information:
TopCubans is one of the biggest online stores of Switzerland. You can find all Habanos products and shop with 100% confidence. David and Richard will be assisting you. Supplied by official importer of Habanos. There is no official sales office of this company which can be discussed as the only negative point. Serving in multiple languages and products were sent from Switzerland.

Price:
Prices are really reasonable. Also decreasing a lot in certain campaign days.

Customer Satisfaction: 7/10
Product Authenticity: 90%
Price: 9/10

IMPORTANT NOTE:
I think companies below has same owner;

  • TopCubans 
  • CigarOne
  • Cigars of Cuba 
  • VipCigars
If you were to ask why?
  • This companies are using same images. It seems like they were taken by same photographer. If you look carefully you can easily notice it.
  • If you buy from these companies and when you check back side of the product you can see that barcode system to list the products are same.
  • Campaigns are made in particular intervals and if you are registered to newsletters of these websites you can see the campaigns following each other.
For all these reasons I think that these companies are belonging to same company or individual. This system is made to create different brands for each website. If a customer is unsatisfied with one website they will never buy from there again and other brands are created to hold this particular unsatisfied customer.

General Information: TopCubans is one of the biggest online stores of Switzerland. You can find all Habanos products and shop with 100% confidence. David and Richard will be assisting you. Supplied by official importer of Habanos. There is no official sales office of this company which can be discussed as the only negative point. Serving in multiple…

Review Overview

Customer Satisfaction
Product Authenticity
Price

GOOD

User Rating: 2.67 ( 15 votes)
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17 comments

  1. Personally I do not mind whether they are using same images or not. The thing is the most important for me that whether they sell authentic cigars or not and so far never came across a fake cigar!

  2. Hello all,

    so happy that as of today I have received my order it was totally faster than I expected. all box is in good condition no any damage also cigars are 100% authentic thank you topcubans my fav!

  3. I have purchased from them many times shipped very fast and so well packaged great shop!

    • I do agree with your prediction that those websites has the same owner because i have noticed that their images at many websites are totally same as well. Why people attempt to do it i don’t understand i mean as long as you are meeting customer’s demands i dont think there would be a need to do it. I have never purchased from them though becauseim not paying like small amount and i dont have money to waste anyway hope everbody remains awake and my kind suggestion is do a overall search before buying cigars online!

      Thank you CigarAnalysis for bringing this to light

  4. I have placed many orders so far and never had even minor problem. prices can be little bit expensive but exactly u get what u pay for

  5. Keith Gaylord

    I have used Top Cubans many times in the past and always got my cigars extremely quick. That has changed. It has been 10 days this time and no cigars. My Christmas ruined because of this. I paid $36 for shipping and then poor service. I will NEVER buy from them again. Also, they charge way too much for their cigars.

  6. 100 percent disgusted with this company so far. I ordered the Cuban Robusto Sampler pack, which clearly shows six different Cuban cigars with the proper rings. What they insulted me with was a box of 6 Honduran cigars with no rings at all! This is absolutely unacceptable!

  7. I have been smoking Cubans for 20 years.. They sold me fakes..

    • Dear Drayton,

      Please share the ORDER NUMBER with us. Thereby you can get a better answer since it shows you are real customer. Otherwise your comment might be construed part of propaganda.
      (This is a standard warning for all readers who wants to write own experience)

  8. legit website. Great sticks. Got them in 2 business days to the UK. Great response time from David as well

  9. NICK WHITEHEAD

    I made an order about a month ago and received my order fairly fast. The boxing was great, and Top Cubans def took measures to ensure that my shipment was safe and secure.. Now, the only complaint to far is that upon my order the Box of 10 Montecristo petit #2’s that i ordered were pre opened. All the Cigars look and smell fine “I have yet to smoke one’, but i did find it odd that the box was pre opened. Not just the MonteCristo’s, but i also ordered a box of 5 Cohiba Ciglo I that were also opened.. I have never purchased Cuban cigars so i’m not sure if this is typical or not. It’s not really a complaint, but it does make me wonder a little sense i have never done this before. However, i am glad to actually receive my order, and if they smoke as good as i hope i’m sure i will order more.

  10. I was told point blank that there would be no mention of cigars on the package. My order was held up, and the words “cigar samples” was clearly printed on the front of the package above the signature of the person who assured me it wouldn’t. I took a photo and sent it through to the same person and had no response. I accept that some sites say they need to describe the goods as cigars, but this was a blatant lie to entice a sale.

    • I have used them since around 2003, never had issues at all with their service, out of hundreds of cigars received all are 100% genuine. They have to put ‘cigars’ on the customs label, if they don’t your domestic customs are very likely to not even offer you the option to pay the duty on them if they are stopped, your cigars will simply be destroyed, and misdeclaring the goods has the potential to cause a lot of trouble for the store doing so. ‘Cigar sample’ is the best thing they can put on the label without being untruthful about the contents of the package. Packages in general are being stopped much more frequently these days, it is a fact of life in the times were are living in, what with concerns about terrorism etc. I have also used CigarOne and VIPcigars, I don’t think they are the same company; the names of those signing the customs declaration are different, they have different products in stock etc etc. Their promotions often being similar is likely due to the fact that they are in competition with each other.

  11. My only concern was the boxes were open but all looked legit. I haven’t smoked them cause I age any Cubans I get for at least 6 months

  12. I have been a customer of Top Cubans for years. Because they come to me in the U.S. they are delivered not in boxes and without bands. They are also marked as tobacco products. As tobacco products they get spot inspected once they get stateside. Not always but sometimes. In fact this has only happened to me twice in the last ten years. This rerouting adds about two to three weeks to the delivery time. I did take a chance once and ordered them in the box with bands, and they did make it through however they were opened. This is because Cubans going through Swiss sources must be frozen for three days to insure that no tobacco beetles are accidently imported, Top Cubans then moves them to a humidor where they are individually housed. When they are ordered they are removed from their lot space and placed in the proper boxes. They are defiantly legit Cubans the wrappers and caps are exactly correct not to mention the taste is spot on. I have taken them to five different dealers in my area and have always had them judged actual Cuban cigars, not to mention many of the friends I share them with have been smoking Cuban cigars for years. Personally, I first started smoking them 28 years ago and have been smoking only Cubans ever since. I do not understand comments saying they had trouble with customer service, because David has been nothing but helpful and courteous to me in the very few times I have needed help. It should be noted that David only answers his email on Tuesdays and Thursdays, but a little bit of understanding goes a long ways when you are dealing with something you shouldn’t have in your possession anyway.

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