Duty Free Cuban Cigars

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  • -103
  • 2702 ratings
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WebSite: www.dutyfreecubancigars.com
Head Office & Logistics
Company Name: Duty Free Cayman Islands
Phone Number: (345) 322-0208
Virtual Fax Number:
Address: #1688 Little Cayman Islands
(Updated on 04.28.2017)

General Information:(from the website)

DutyFreeCuban Cigars.com was launched in 1997 and is based in the tax free Cayman Islands. Due to more shipping restrictions with tobacco products with postal service & higher courier costs in 2005,they got a great opportunity to be supplied by authorized Habanos S.A. distributors in Switzerland & Germany. These European suppliers offered a unique opportunity of drop shipping services with the advantage of shipping Cuban Cigars in original sealed boxes at wholesale prices and delivery worldwide,including the USA!
 
An impressive selection of Regional Edicions,Limited Edicions,La Casa Del Habano(LCDH) releases as well as Collector Jars & Humidors!             
They also carry an interesting array of Habanos & Bidosa porcelain cigar ashtrays and variety of gourmet Cuban coffee brands such as Cubita,Cafe Serrano,Turquino,Cuba Crystal Mountain,Montecristo & Cohiba Delegend brands. Cuban Cigarettes such as Cohiba,H Upmann,Popular,Hollywood,Romeo Y Julieta,Hoyo du Monterrey brands.
              
They also drop ship directly the top 10 best selling brands of premium non-Cuban cigars surveyed in 2016 by Cigar Aficionado. 
There home page and customer service page translates to almost 100 languages. and they ship to over 200 countries,including United States of America. 

Price:

All prices are in US$
They have the lowest prices when compared to legitimate online suppliers,however do charge a shipping fee of US$35 – $45 for 2 boxes and up and when calculating the average size order in comparison is less expensive than other websites that offer free shipping.
They also accept quick and easy online transfers with several major US banks with a 5% discount on order and also
accept all major credit cards.

Customer Satisfaction: 9/10
Product Authenticity: 89%
Price: 8/10 (no taxes included)

General Information:(from the website) DutyFreeCuban Cigars.com was launched in 1997 and is based in the tax free Cayman Islands. Due to more shipping restrictions with tobacco products with postal service & higher courier costs in 2005,they got a great opportunity to be supplied by authorized Habanos S.A. distributors in Switzerland & Germany. These European suppliers offered a unique opportunity of drop shipping services with…

Review Overview

Customer Satisfaction
Product Authenticity
Price

VERY GOOD

User Rating: 2.92 ( 106 votes)
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133 comments

  1. Stay away you have been warned.

    • Order # please if this is a real customer?

    • ORDER PLACED FOR 60 DAYS STILL NOT YET SHIPPED

      • Hi Max,

        We have emailed you multiple times and automatic response that you were out of office. We had one box back ordered and out of stock. Our apologies as we wanted to ship all boxes together.

        DFCC

      • Hi there,

        Sorry I am on business trip to USA from 25 Apr to 10 May.
        During this period, replies will be delayed.

        For urgent matters, please call/whatsapp my mobile 60298313 directly.

        Thanks
        Max

    • Richard Varga

      I too have also been waiting for several weeks with no reply

  2. Proof of delivery

    Wed 25.04.2018 08:37 Arrival at delivery office US
    Wed 25.04.2018 09:59 Dispatch from delivery office US
    Wed 25.04.2018 15:14 Delivered 90017

    Order No. 197223

    Date: 16 Apr 2018 Josh PILLON
    Sompo International
    725 S. Figueroa St. Suite 2100
    Los Angeles
    90017
    CA
    United States

  3. Order #14483,
    I ordered four boxes with my first order and have to say I am very pleased. A lot of the reviews for Duty Free Cuban cigars that I have read on this website seem to be by people who didn’t take the time to read the full website before placing an order. Seems like a lot of people who have written reviews here are very impatient:: Take the time to read the website and recognize that if you are a buyer in the United States it may take a little time to get you the cigars, but they will come… If you take the time to read the website you will realize it takes up to 4 business days to process an order. You will also realize Damien, who is a good guy, is working with a network of suppliers. It is the available stock of these suppliers that determines what’s available and when. Two of the boxes I ordered arrived in a timely fashion in about 10 days ( all cigars accounted for and an excellent condition with verifiable barcodes). The other two boxes took a little more than a month, but that’s because of available stock with suppliers. As an American Buyer I am very happy to have found someone who can reliably get me Cuban cigars and I have already placed another order with duty free. The cigars are legit, Damian is a good guy who stays in touch and does his best to avoid complications. Overall, 5 out of 5 stars from me.

    • Is the company also known as “DUTY FREE CUBAN CIGARS” ?

    • Gabriel Cozza

      You are lucky, I’ve been waiting 40 days for my order to process, I have no tracking number yet received nothing and I’m out $510.00…

      • Expected Delivery on
        MONDAY
        18
        MARCH
        2019
        by
        8:00pm

        Status
        Delivered
        March 18, 2019 at 10:58 am

        Delivered, In/At Mailbox

        BAY SHORE, NY 11706

  4. Bought 3 boxes. Takes about 2-3 weeks to process, but once you get the tracking number and the package gets to customs, it’s about 4 days. So less than a month, you can have your Cubans in your humidor ready to smoke.

    Excellent service!

  5. Just received my first order and I am extremely pleased. Damian was communicative during the entire order process and order arrived as expected, sealed for protection. I am already planning for my next order.

  6. Received my first box of Montecristo #2 Topedos , and all I can say is WOW! It was worth the wait, Damian was on top of my order! They smoked GREAT, I. will be ordering again.They are the real deal, Thank You again Damian.5 stars!

  7. Legit. Good pricing and quality cigars. This is my go to website for Cubans from now on. The site is a little dated and it might take a few weeks to get your cigars, but well worth it.

  8. Just recieved my order. I was very skeptical about ordering online given all shenaginans that go on but Damian was very responsive throughout the process in assuring me the authenticity. Against my better judgement, I smoked a stick straight off the USPS truck and sure enough it was 100% real. He will be hearing again from me soon.

  9. Is the Duty Free Cuban Cigar legit? I’m a bit skeptical on placing a order..

    • DFCC Ship team (Damian)

      Hi Carlos, All these reviews posted here are verified by genuine customers. Please feel free to Google Duty Free Cuban Cigars for more real reviews and ratings. You may search on youtube.com also for video packages opened and inspected. With Regards DFCC

  10. Have noticed several negative comments regarding DutyFreeCubanCigars and/or Damian in particular, well here is copy of email I sent them concerning my recent order;

    Damian:

    Just letting you know my cigars arrived safe and sound in Central Texas this morning. I am so excited! Ordered on September 1, shipped on the 6th and already making a home in my humidor on the 11th.
    Fast service to say the least. I paid the extra $10 for tracking and I found it worth every penny as the USPS let me know every step of the way once the package got to NYC. Thank you and you can believe
    I will be ordering again in the future. You may use this as a testimonial on your web page if you wish.

    Robert Blair
    Round Rock, Texas

  11. Its been two weeks , all I’m asking is the status on my order and when I’m getting the tracking info…. I know that you all are super busy , but a current status on order will keep me up to par..

    • DFCC Ship team (Damian)

      Hi Carlos, Your delay was also attributed to a freeze on the charge from your bank and then we had to reconnect and reestablish. You got your package 1 week ago.

  12. I have ordered twice from Damian and twice from other online stores. Damian sent me real Cuban cigars—-no doubt about it. The others, well, they sent me cigars.

  13. Have ordered twice from Damian and twice from other online stores. Both times, Damian sent me real Cuban Cigars—no doubt about it. The other stores sent me cigars!

  14. We managed to have a good cigar transaction. Damian came through despite by bank putting a hold on my C.C. Information!!!! Cigars came in great shape!!! Will order again….

  15. I have ordered twice from Damian so far, I received my first order in great shape great looking cigars at end of September. I made a second order a week later and I expect more great looking sticks. 100% authentic in my book.

  16. Do not buy from this dealer. Purchased a box of Cubans for almost 300.00. Were not delivered after a month. Had every excuse there was. Asked for a refund, said he would. Finally had to call the credit card company to get my money back.

  17. DFCC Ship team (Damian)

    Mr, Dwyer,
    We do apologize for the oversight in refunding you (my human error) and delay in delivery. We did email you as to why the delay beyond our control and can not give you a concrete answer to a solution which I could not give you an honest answer. I and other vendors experienced this set back in Sept. and Oct. and I do guarantee delivery – replace or a full refund.

  18. Hi everyone,

    Has anyone had any communication from Damian in the last month?

    Thanks

  19. Be warned !!Do not buy from Duty Free Cigars.Damian Cayman aka Damian Bancroft has one excuse after another.This is my honest review as i have been ripped off.My order 16454 place a month ago.First was told the cigars i ordered they didnt have,i said send others so i thought they shipped approx 10 day later he said waiting for track number and it be another 4 to 5 days behind on shipments.inquired week later same old excuse another 4 to 5 days im still behind on shipments.Sometimes he answers email and sometimes not.He also has some type excuse and i am not happy.I requested that they be shipped or im turning in credit bank fraud .no answer and of course no ship.since then i ordered from 2 different companies and no excuses and no problems,So buyer beware.I will never order another thing from duty free cigars.anyways i hope this help other people from being ripped off

    • Hi Tim, I apologize for your long wait due to issues we can not disclose to you or on this website. We do get many orders every day and do our best to deliver to the US as promised in original sealed boxes. Due to supply and demand, our suppliers do tend to run out and restock the more popular “marcas” and “vitolas”
      We did inform you as best we could with not the best communication from Switzerland at many times. In the end, you were refunded on your Amex by us when you requested one. This review was made in Feb 2019 and it’s now just being uploaded by the admins of this website on May 09th, 2019.

    • ORDER PLACED FOR 60 DAYS STILL NOT YET SHIPPED

      • Multiple automatic replies when tried to be contacted as 2 boxes you ordered are out of stock. So, I wait until you return to Hong Kong and answer your emails.

        Hi there,

        Sorry I am on business trip to USA from 25 Apr to 10 May.
        During this period, replies will be delayed.

        For urgent matters, please call/whatsapp my mobile 60298313 directly.

        Thanks
        Max

  20. Placed order and paid on 21/3/2019
    Still not receive the order yet. This is ridiculous.

    I tried to buy on this because of the rating on this site.
    I have to say this shop is over-rated. Suggests site owner to review this shop again.

  21. Placed order on 22/3/2019
    Still not receive the order.
    No idea when will they shipped.

    This website is over-rated.
    Suggest site owner to review the rating again.

  22. Placed order on 22/3/2019
    Still not receive the order.
    This website is over-rated.
    Suggest site owner to review the rating again

  23. Order placed on 21/3/2019
    Still not received until now.
    This site is totally over-rated on this website.
    Admin, please review the rating.

  24. ORDER PLACED FOR 60 DAYS STILL NOT YET SHIPPED

  25. Order # 17988

    Damian,
    Once the money was processed, you never replied to my emails or whatsapp messages.

    When will my shipment be shipped and when will it arrive??

    • Damian Bancroft

      Hi Adib,

      We have been in communication regarding your order. These reviews from here on below were just uploaded by this admin who also operates cigarone.com on 22nd August 2019

      Regards
      DFCC

  26. Jeffrey Jacobson

    My order was placed 21 days ago and my account is still pending. They have my money, but I don’t know when to expect my shipment. If it takes a long time, I’m OK with that, just give me a time frame? At some point, I will need to call Chase Bank and ask them to reverse the credit card transaction. It’s a shame, because so many people are getting their shipments in three weeks time.

    • Damian Bancroft

      Hi Jeff,

      We have been in communication regarding your order. These reviews from here on below were just uploaded by this admin who also operates cigarone.com on 22nd August 2019

      Regards
      DFCC
      Damian

  27. BUYER BE WARE!!!!!!!!!

    order #17348

    Ordered cigars May3 have not received cigars or money back which I asked for , keep hearing from Daiman that he will ship order right out HAHA . Of course that hasn’t happened and do not always receive answers back from emails that I have sent Daiman. But can’t believe anything he says. SO DO NOT BUY CIGARS from this web site. Randal Reed

    • Damian Bancroft

      Hi Randal,

      Hi Adib,

      We have been in communication regarding your order. These reviews from here on below were just uploaded by this admin who also operates cigarone.com on 22nd August 2019

      Regards
      DFCC

    • Hi Randall, You were refunded in full.

  28. I placed an order with this site in March for two boxes of Bolivar Tubos No 1, which have not been in production for about two years. My order number is #17093. Since I am a fan of these, I was excited to see them listed on the website, and I even emailed Damian to confirm they were in stock. He told me they were, and I placed the order. Roughly two months went by, all the while being told that they were having issues with clearing customs, before finally being told that the No. 1 were no longer in stock. He offered to replace those with something else of equal value. I decided on a box of Upmann Corona Majors and a box of Trinidad Coloniales. I was sent a tracking number and when the package arrived, only the Upmanns were present. I emailed to complain and, after two weeks, he got back to me and said the shipment for the Trinidads were placed on priority. That was moe then two months ago. I have not received them nor any response from Damian.

    I am a very patient man, which is why I did not post here sooner, but my patience has run out. I would recommend not using this site to order anything. I would recommend FOH instead; their customer service is phenomenal compared to here.

    • Damian Bancroft

      Hi Joe,

      We have been in communication regarding your order. This review was just uploaded by this admin who also operates cigarone.com on 22nd August 2019. I have emailed you on update.

      Regards
      DFCC

  29. Paolo Chiarelli

    I ordered 3 cigar boxes in November 2018 and paid US $ 621,97 (order number 16023). I received only one box at the end of January and nothing else. I only had many promises from Damian (customer service). Three months ago I asked them to give me back my money, and since that they don’t answer me anymore. Paolo Chiarelli

  30. Paolo Chiarelli

    Order Number 16023
    I ordered 3 cigar boxes in November 2018 and paid US $ 621,97. I received only one box at the end of January and nothing else. I only had many and many promises from Damian (customer service). Three months ago I asked them to give me back my money, and since that they don’t answer me anymore.
    Paolo Chiarelli

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