Cigar One

  • +95
  • -54
  • 149 ratings
149 ratingsX
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63.8% 36.2%
WebSite: www.cigarone.com
Company Name: Swiss Premium Accessories
(We don’t know as they doesn’t reveal official company name)
Phone Number: +4122 840 4948 (We don’t know but they have changed their phone number with +4122 55 22796)
Fax Number: +4122 840 4940 (They have deleted their fax number soon)
Address: CH-1299, Geneva – SWITZERLAND

General Information:
CigarOne has one of the largest product range in Europe but they are selling Habanos products only. You can find all Cuban products online here. I have never experienced any problems from orders placed so far. They have 100% authentic products. They are supplied by official importer of Habanos. Marc will be assisting you. There is no official sales office of this company which might be considered as a negative point. It is one of the best websites where you can shop with confidence and trust. Serving in multiple languages and shipments were made from Switzerland.

Price:
Prices were slightly higher than other companies but they are making timely campaigns which decreases the prices.

Customer Satisfaction: 6/10
Product Authenticity: 90%
Price: 7/10

IMPORTANT NOTE:

We know that these two websites is the same and has same owner:

  • CigarOne 
  • VipCigars
CigarOne.com
CigarOne.ch
Owner: Thierry Farah

Address: 3A Avenue de Chamonix Geneva, GE 1207 Switzerland

VipCigars.com
cubavista.com
Owner:  Thierry Farah

Address: 3A Avenue de Chamonix Geneva, GE 1207 Switzerland

 

I think companies below has same owner;

  • CigarOne 
  • TopCubans 
  • Cigars of Cuba 
  • VipCigars
If you were to ask why?
  • This companies are using same images. It seems like they were taken by same photographer. If you look carefully you can easily notice it.
  • If you buy from these companies and when you check back side of the product you can see that barcode system to list the products are same.
  • Campaigns are made in particular intervals and if you are registered to newsletters of these websites you can see the campaigns following each other.
For all these reasons I think that these companies are belonging to same company or individual. This system is made to create different brands for each website. If a customer is unsatisfied with one website they will never buy from there again and other brands are created to hold this particular unsatisfied customer.

General Information: CigarOne has one of the largest product range in Europe but they are selling Habanos products only. You can find all Cuban products online here. I have never experienced any problems from orders placed so far. They have 100% authentic products. They…

Review Overview

Customer Satisfaction
Product Authenticity
Price

GOOD

User Rating: 1.9 ( 50 votes)
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37 comments

  1. Hi CigarAnalysis,

    Can you advise me please have you ever shopped on cigarone.com? need some recommendation

  2. Their prices sometimes higher than the market prices but they provide good customer service and well packaging . So far aint got any trouble with them

  3. I ordered a box of montecristo no 2s from cigarone. The box I received was open, which is their policy, but I cant stand it. They claim its for quality control but the cigars I recieved were the worst quality montes I have ever had. After smoking one I am sure they are real, but they are the ugliest veiniest montes I have ever had. They also had white mold in spots on a few cigars. When I emailed marc about the poor quality and moldy cigars (and sent pictures) instead of trying to make things right he insisted that it was plume and not mold. He even told me to put them in my humidor they are fine, and to just wipe off the “bloom”(MOLD). Not only did they open my box, thumb through all of my cigars, send my obvious poor quality moldy cristos anyways, but marc had the audacity to tell me it wasn’t mold. I made multiple attempts to allow him to fix the problem but instead he decided to start ignoring my email. This was the worst customer service I have ever recieved, and I would highly suggest ordering your cigars elsewhere. There are lots of better sites with cheaper prices. I chose cigarone knowing they opened the boxes because I thought they had good quality control. I was wrong…

  4. Ibrahim Kurtulus

    I shop there frequently. Two of the last batch of cigars (Romeo Juliet Churchills, Hoya de Monterey Epicure Especiales) they shipped to me were of poor quality. The wrapping came apart, some didin’t burn at all, some turned into wood and burned like wood. I was disappointed. If I had another option, I will take it.

    • Dear Ibrahim,

      Please share the ORDER NUMBER with us. Thereby you can get a better answer since it shows you are real customer. Otherwise your comment might be construed part of propaganda.
      (This is a standard warning for all readers who wants to write own experience)

    • I have had sometimes a similar experience with Cuban cigars. I think it doesn’t matter which authentic authorized reseller sells them. Cubans aren’t perfect enough. Maddening when they charge a lot for a smoke that doesn’t draw well!

  5. I and several friends have shopped there many times. The prices seem ok to me for what I’m buying. I have purchased boxes of Cohiba Esplenditos, Bolivar Coronas, Hoya Epicures, Vegas Robaina Famosos, Monte #2s, Partagas Lusitanias and Serie D #4, Upman Magnum 50, ERDM Choix Supreme and have smoked several others that friends have offered. I usually shop the weekly specials. I accept that they open the boxes and either remove the Habanos box codes or cover them with their own sticker. You can still see the original box code on the ones they’ve covered up if you remove the sticker and I have run the numbers through the Habanos website. 100% authentic. I have received great cigars and some not so great; construction and taste. Some were the best cigars I’ve ever had. I’ve seen many people offering complaints about the “not-so-great” experiences but I have had exactly the same kind of experiences with Dominican and Nicaraguan cigars at a retail shop. Top-end Padron 1926 that I thought were not that good for $26 and many others. They are cigars. They are hand made (by many hands) from plants and somewhat fragile, therefore I expect some variation in construction, draw, taste, and longevity. I bought two boxes of Bolivar Coronas recently that had the same manufacture date and factory code. The initial taste difference between them was profound, albeit not bad. One box was consistently better than the other for the first inch. Then, they were both really good (rich, leather and cedar with a hint of cinnamon) and about the same. I had the same experience with two boxes of Monte #2. One was “ok”, the other was fantastic. My friends experienced that same with those cigars. I have also found in every case, if you want to have the best possible smoking experience, that you need to resist the urge to open the package and start smoking them right away. Let them rest and balance in the humidor for at least a week or two; longer is better. Enjoy!

  6. Both boxes of Cohiba Esplendidos arrived with the seal already broken. NOT OK! Other vendors I’ve bought from do not do this and there is no valid reason to do this. I won’t be shopping from them again.

    • What other vendors do you buy Cubans from

      • You need to try http://www.dutyfreecubancigars.com. They always shipped sealed and quick service and real Cubans!

        • Mr. Catlin’s comment has been published due to CigarAnalysis’s rules.
          *****
          According to CigarAnalysis rules, In order to publish someone’s comment on our website, he/she must declare that he/she is a real customer. The reason why it is requested is to prevent any negative or positive propaganda about companies.

          Following informations are kindly requested;

          Order number:
          Order details (screen shot):
          *****

  7. Mr. Jim’s comment has been published due to CigarAnalysis’s rules.
    *****
    According to CigarAnalysis rules, In order to publish someone’s comment on our website, he/she must declare that he/she is a real customer. The reason why it is requested is to prevent any negative or positive propaganda about companies.

    Following informations are kindly requested;

    Order number:
    Order details (screen shot):
    *****

  8. Harry Hammerston

    Beware of this company if you are ordering from the UK. They don’t make it clear that you have to pay hefty customs duties (50% in my case! They say its in terms but who reads the fine print? They should highlight this clearly in large text!) and the package is held until you do that by the post office and UK Border. They also discourage you from returning it by saying that you will be charged further duties when the package reenters Switzerland on the way back! (in case you refuse to pay duties when you get notice in the UK)

    I am putting this up for the benefit of others. Marc from their customers service was quite obtuse as well in his email as you can see from my experience above.

    I am going back to my supplier from Amsterdam since they calculate VAT and costs and charge them before sending the products to you.

  9. This company is a RIP OFF. They advertise a three pack, and you order it, and then you only receive one cigar. Through e-mail with Marc, he justifies this by saying they pick one cigar out of a three pack!
    Who does that? Misleading to rip you off. Avoid Avoid Avoid!!!

    • Mr. Craig’s comment has been published due to CigarAnalysis’s rules.
      *****
      According to CigarAnalysis rules, In order to publish someone’s comment on our website, he/she must declare that he/she is a real customer. The reason why it is requested is to prevent any negative or positive propaganda about companies.

      Following informations are kindly requested;

      Order number:
      Order details (screen shot):
      *****

  10. Ordered twice, both boxes were below average quality and price was much higher than should be. I ordered based on customer service reputation. What I learned was don’t dare question their fees.

    I have copies of emails from this “Marc” famous for his over the top politeness. For some reason, great customer service means you receive responses to your email inquiries 2 days later on avereage?

    All I want is great quality cigars, paying a premium price should ensure great quality and include shipping costs, rather than disguising them with a fee for insurance. Along with no tracking information. None of the other reputable suppliers charge these fees, or shipping. When I questioned the fee and requested it be waived I was treated like a creten of sorts. The politeness turned to sarcastic insults.
    Bottom line though, the quality of the habanos was/is not worth the high cost plus fees. For months now I have been receiving from a quality supplier this highest quality cigars at great prices and guaranteed arrival cost included!

    • Mr. Dennis’s comment has been published due to CigarAnalysis’s rules.
      *****
      According to CigarAnalysis rules, In order to publish someone’s comment on our website, he/she must declare that he/she is a real customer. The reason why it is requested is to prevent any negative or positive propaganda about companies.

      Following informations are kindly requested;

      Order number:
      Order details (screen shot):
      *****

    • Dennis, very useful information. What supplier have you been using instead?

      Thank you!

  11. NICHOLAS GIACONE

    Recently made an order with cigar one. Got some cohiba tubos and a box of 10 of MC #2. The MC #2 look bullshit to me. The habanos authenticity checker shows MC #2. Box is legit. The bands are off. They come unglued quite easily. The montecristo fleur de lis doesn’t pop as much as the ones I just bought in Havana less than a month ago. Lastly, the bands when taken off are shorter and do not have the symbol and numbers on the end of them like every single one of my cigars from Havana do and the cohiba tubos that came in the same package do as well. Every Havana cigar I have has what seems to be their ring gauge at the end of the band.

    I emailed my concerns and got quick responses but blaming Habanos quality control for the bands doesn’t really hold up for me.

    I call BS on these MC #2’s. Anything I order from them will be tubos in sealed boxes.

    • Mr. NICHOLAS’s comment has been published due to CigarAnalysis’s rules.
      *****
      According to CigarAnalysis rules, In order to publish someone’s comment on our website, he/she must declare that he/she is a real customer. The reason why it is requested is to prevent any negative or positive propaganda about companies.

      Following informations are kindly requested;

      Order number:
      Order details (screen shot):
      *****

  12. I also fell for this obvious scam. I am so disappointed. I didn’t realize the box would come already opened. I have emailed Marc wanting to return my obviously scam cigars. I have left them in the package and he can fight it out with VISA.

    Joe

  13. ordered plenty before and were ok but last 3 orders were trash

  14. I recently placed an order with them for 2 boxes plus additional special items of 3 or 5 cigars. The packages I received contained 5 of each cigar from the full box and 2/3 packs of the smaller lot sizes.

    I will update you when I receive any response from him. Have called my credit card company and will be opening a dispute.

  15. I placed an order on 1/4/18 as of 1/21/18 my order has not been received, the consignment website has not been updated in 8 days and Cigar One has not responded to any of my 3 emails to them.

    The first order I placed with them went well. This order not so well. At present 17 days after I paid for this I don’t know where my order is and no one from Cigar One will contact me.

  16. I’ve not had any of the negative experiences I’m reading on here. I’ve had 3 separate orders delivered without a hitch. Orders were promptly shipped and any inquiries were promptly responded to by Marc. I’ve had extra packs thrown in my shipment by cigar one on the house. Items were nicely vacuum packed and arrived in good condition. If you order by the box, yes they will be opened. If you have a problem with that you should shop elsewhere. Many other reputable sources, such as FOH, also do the same. You can still look up the authenticity with Habanos by the hidden codes on the green label if you know where to look. I’m 100% sure they deliver authentic product. I’ve never had any of these seals broken when purchasing packs and the product has never been opened.

  17. Hi all aficionados,

    I bought some cigars from Cigarone on 14/01/2018, Cigarone remove barcode and stick themselves label, as usual. You can still see the micro-barcode on the original seal label then I used the electronic magnifier to check the authentication. Unfortunately the cabinet of Juan Lopez seleccion No.2 is a fake due to the barcode has showed “999999999999”.

    https://ibb.co/htECjx
    https://ibb.co/fLi54x
    https://ibb.co/cftGBc
    https://ibb.co/mXhXjx
    https://ibb.co/mYLk4x
    https://ibb.co/iWEpWc
    https://ibb.co/dXKdPx
    https://ibb.co/c5GQ4x
    https://ibb.co/j6UZxH

  18. I ordered 5 boxes because of the fathers day special they had 3 Partagas D-4 and 2 Bolivar Royal corona I have a few concerns 1.In The partagas boxes the names were not burned in and I wrote to Marc about it and he said it is very normal it only depends where the boxes were made some are burned in and some are not.Could someone explain this to me because I always knew that the names on the box Always were supposed to be burnt in.

  19. I ordered a box of 3 Partagas Serie D No 4, order numbers JF-5251-YBHE. The delivery was fast, package was sealed and cigars were in impeccable condition. Will order from them again. Customer service was also great, very fast and responsive, I got my package within 2 weeks.

  20. I ordered a 3 pack of Partagas Serie D no. 4, The condition was great, the shipment was fast, i got my package in 6 days. Customer support was excellent.

  21. Humberto Hernandez

    I have done business with many.

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