The Cigar Smoker (La Casa Del Habano Hamburg)

  • +28
  • -25
  • 53 ratings
53 ratingsX
Like! Dislike!
52.8% 47.2%
WebSite: www.thecigarsmoker.com
Company Name: Wolters & Consorten GmbH
Phone Number: +49 (0)403 070 4881
Fax Number: Not Avaliable
Address: Burchardstrasse 15 Chilehaus C 20095 Hamburg – GERMANY
General Information:
The company which is knows as Casa Del Habanos Hamburg is one of the official sales offices of Habanos S.A. You can buy confidently 100% authentic products without any suspects like all other LCDH companies. You can also buy from their address. They are shipping worldwide.

Price:
As they are selling tax paid products which increases the prices a little but anyway a Cuban cigar is not a bargain.

Customer Satisfaction: 4/10
Product Authenticity: 100%
Price: 5/10 (Taxes included)

General Information: The company which is knows as Casa Del Habanos Hamburg is one of the official sales offices of Habanos S.A. You can buy confidently 100% authentic products without any suspects like all other LCDH companies. You can also buy from their address. They are shipping worldwide. Price: As they are selling tax paid products which increases the prices a little but anyway a Cuban cigar is not…

Review Overview

Customer Satisfaction
Product Authenticity
Price

MEDIUM

User Rating: 1.73 ( 13 votes)
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10 comments

  1. I ordered once but had problem with my order and wanted to get it replaced. they were so kind and just advised me to send it back. after a few days they sent a new one. that was quite impressing.

  2. I placed an order once and it took 2 weeks to get an answer if it was processed and shipped, then communication stopped after I requested cancellation & refund. Another 3 weeks went by and no refund and no reply. I ended up disputing the charge with my bank. Poor communication!

  3. This site is such a tragedy for LCDH. My First order in this sitie(box of Partagas D4) was very succesuful, but when it comes to my second order(two boxes of Punch 48), the trader(Christophe) neither ship my cigar nor did he willing to refund me after a months’ waiting, i’m writing mail every day to him but he never reply.

    Now i’m seeking help from German consumer organisation.

    Also wondering if any kind person can help me here.

    • Mr. Ronny’s comment has been published due to CigarAnalysis’s rules.
      *****
      According to CigarAnalysis rules, In order to publish someone’s comment on our website, he/she must declare that he/she is a real customer. The reason why it is requested is to prevent any negative or positive propaganda about companies.

      Following informations are kindly requested;

      Order number:
      Order details (screen shot):
      *****

  4. Ronny,

    Same thing happening to me.

    If anyone here is thinking about buying online, be aware that christoph wolters it a thief, a scam artist. I’ve been emailing him EVERY DAY for the past 2 weeks and he’s ignoring my messages. He stole money from me. I SO wish I had read the comments on google review + facebook before ordering…

    Bernard

  5. Christophe is a real P O S. Stay away.

  6. This guy is leaving a scorched trail of people he has screwed. Charges their credit card, never delivers. Goes back and charges the card again. MANY people, not just 1 or 2. It isn’t a mistake, it is obviously a scheme by this guy. Beware, beware, beware.

  7. Justin Davies

    Placed order.

    Credit card charged.

    Failed to supply.

    Refused to refund due to “staff shortage”.

    DON’T ORDER FROM THIS PERSON

  8. I should read these review earlier. I just order from this store (online) 2 weeks ago and till today there is news yet. My credit card had been charged few hours after placing the order. I had been contacted Christop few times but there is no answer also. I think it is a very bad service. It is better to buy from LCHD of Dusserdolf. His service is very good and more trustworthy.

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